Tweezerman
Tweezerman Pet
Shipping Policy
What is the shipping method, processing time & rate for a typical order?
Ground Service (U.S.)
- Orders placed by 1:00PM ET Monday – Friday will begin processing the same day.
- Orders received after 1:00PM EST will be processed the next business day.
- Orders placed on weekends or observed holidays, will be processed the next business day.
- Orders are shipped UPS Ground with a flat fee of $5.95
- The timeframe for the shipment will begin when the carrier picks up your order for delivery.
Shipping Confirmation
- We will send a shipment confirmation email once we have finished processing your order.
- If you place an order after the cutoff time, you may experience a delay between the shipping confirmation e-mail and the actual shipment of your order.
- Our shipping carriers do not pick up packages from our facilities on weekends or postal holidays.
What happens if an item is out of stock?
- If an item is currently out of stock, we will cancel the item and remove it from your order.
- You will receive an email notifiying you the order has changed.
I haven't received my order, my order is missing items, or my shipment is late?
Please contact us at info@tweezerman.com with your name and order number and a customer care representative will get back to you within 1-2 business days.
Do you ship internationally?
No. Currently we ship exclusively within the U.S. and U.S. Territories.
Shipping Policy
WHAT ARE THE SHIPPING METHODS, PROCESSING TIME & RATES FOR A TYPICAL ORDER?
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Ground Service, 2-Day and 1-Day (U.S.)
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Orders placed by 1:00 PM EST Monday – Friday will begin processing the same day.
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Orders received after 1:00 PM EST will be processed the next business day.
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Orders placed on weekends or observed holidays will be processed the next business day. Observed holidays include: New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day.
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Ground orders are shipped via USPS with a non-refundable flat fee of $5.95.
- 2-Day and 1-Day orders are shipped via FedEx with a non-refundable flat fee of $10.95 for 2-Day shipping and $25.95 for 1-Day shipping. All expedited shipping orders adhere to 1-2 business day processing times. The timeframe for the shipment will begin when the carrier picks up your order for delivery.
WHEN AND HOW WILL I RECEIVE A SHIPPING CONFIRMATION?
- We will send a shipment confirmation to the email you placed the order with as soon as we have finished processing your order.
- If you place an order after the cutoff time, you may experience a delay between the shipment confirmation e-mail and the actual shipment of your order.
- Our shipping carriers do not pick up packages from our facilities on weekends or postal holidays.
WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
- If an item is currently out of stock, we will cancel the item and remove it from your order.
- You will receive an email notifying you the order has changed.
I HAVEN'T RECEIVED MY ORDER, MY ORDER IS MISSING ITEMS, OR MY SHIPMENT IS LATE?
- Title and risk of loss of all items purchased from Tweezerman.com pass to you, the buyer, when Tweezerman delivers the items to a delivery carrier. Any claims for loss or damage must be presented to the carrier, not Tweezerman.
- If you are still having a problem after speaking to the carrier, please contact us at cs@tweezerman.com with your name and order number and a customer care representative will get back to you within 1-2 business days.
DO YOU SHIP INTERNATIONALLY?
- No. Currently, we ship exclusively within the U.S. and U.S. Territories.